This hotel chain should not be permitted to operate. They portray the imagine of a perfectly lovely 4* Spa hotel in the mountains with a plethora of services, pools, restaurants on site, shops, pictures show lovely rooms and promise a variety of facilities. In reality however, the vast majority of these advertised services and facilities are quite plainly a LIE! Poorly maintained room, broken air conditioning units in 44 degree weather. Dangerous decked area with exposed screws all around the filthy, unfiltered, mossy, full of hair and broken tiles swimming pool. Most services unavailable or simply closed down. The various on site restaurants equate to 1 appalling restaurant which also serves the simplest and cheapest of breakfasts I have even seen in my 20 years of travelling, Raw in middle MINI croissants, hard little rolls, the cheapest cheese and ultra processed ham, concentrated juice from a box, economy style yogurt and QUEUES for this breakfast exceeded 20min. Guests complaining on the queue, appalled at the extremely poor organisation and service. Complaints made daily regarding the issues were simply ignored. We we promised 'the repair team' would come next morning to fix the broken air conditioning unit and yet 7 days and 7 complaints later, upon check out we still did not have this repaired. We went here to relax and enjoy ourselves after nearly 20 months of isolation and instead we had our first HOLIDAY FROM HELL as a result of this extremely poor hotel chain. We had many other broken things in our room as well, too many to mention. Stay somewhere else if you value your sanity.
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